ANALISIS PENERIMAAN SISTEM INFORMASI PENANGANAN DAN PENGADMINISTRASIAN PENGADUAN MASYARAKAT (SIPEDAS) MENGGUNAKAN TAM

Abstract

Public service is a standard for assessing the performance of state institutions, this makes the Pamekasan District Prosecutor's Office through the Intelligence Section want to improve public services in the aspect of managing public complaints using the Information System for Handling and Administering Public Complaints (SIPEDAS), but its use still encounters several problems, resulting in management complaints take a long time. So that the use of the system can be optimized and the performance of public services in the field of managing public complaints can be improved. The research was carried out using descriptive inferential methods with a quantitative approach and implementation of the Technology Acceptance Model (TAM) method framework with data collection techniques using questionnaires, sampling using Probability Sampling Disproportionate Stratified Random Sampling and participant observation on employees of the Intelligence Section of the Pamekasan District Prosecutor's Office, processing and validity testing. data using the SmartPLS 3.0 application. The results of the mapping of supporting and inhibiting factors were obtained which resulted in recommendations for optimizing the use of the Information System for Handling and Administering Public Complaints (SIPEDAS) application, so that it could be used as a basis for improvements in improving the performance of managing public complaints in the Intelligence Section of the Pamekasan District Prosecutor's Office.